Cincinnati Marriott at RiverCenter Tops US in Event Satisfaction Survey

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Frances Moad
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Cincinnati Marriott at RiverCenter Tops US in Event Satisfaction Survey

Covington/December 22, 2003—The Cincinnati Marriott at RiverCenter has received two significant industry honors.  The hotel was recently ranked number 1 in the country for all Marriott hotels in Event Satisfaction.

Marriott nationally conducts a survey known as an Event Satisfaction Survey or ESS.  ESS is sent out to every meeting planner holding an event at the hotel.  Facilities are scored on categories such as:

• overall satisfaction
• intent to return to the property
• how the hotel ranks compared to competitors
• satisfaction with the planning phase
• satisfaction with the event phase
• meetings and facilities overall
• food and beverage overall

The Cincinnati Marriott at RiverCenter has also received the American Automobile Association (AAA) four-diamond award for the 5th consecutive year, meaning it has garnered the honor every year since the hotel’s opening in 1999.  AAA define four-diamond properties as:

• upscale in all areas
• accommodations which are progressively more refined and stylish
• physical attributes reflecting an obviously enhance level of quality throughout
• an extensive array of amenities combined with a high degree of hospitality, service and attention to detail

Gordon L. Snyder, Vice-President of Commonwealth Hotels, Cincinnati Marriott RiverCenter’s management company, commented on the significance of the achievements.

“More than 200 properties were surveyed in the ESS.  The hotel is very honored to receive this award and takes great pride in the service it provides to guests.  Cincinnati Marriott at RiverCenter is known as the ‘Marriott that Amazes’ and its staff has a “whatever it takes’ attitude when it comes to guest satisfaction.” Commonwealth Hotels manages 16 hotels nationwide, including hotels in Cincinnati, Columbus, Cleveland, Louisville, Tampa, Denver and Chicago.  Hotel brands include Marriott, Hilton, Embassy Suites, Courtyard, Residence Inn and Hampton Inn.

The mission of the Northern Kentucky Convention and Visitors Bureau is that of an aggressive sales, marketing, service and informational organization whose primary responsibility is to positively impact the Northern Kentucky economy through conventions, meetings and visitor expenditures.  The direct economic impact of visitors’ spending in Campbell, Kenton and Boone Counties in 2006 was $263 million.