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What's
Happening
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Located behind Champion Window Field, next to St. Elizabeth's Health & Wellness
Center on Freedom Way, this fully functional, heated, well lit, turf floor and 2100
sq. foot indoor baseball academy with 2 hitting/pitching/fielding lanes
for youth of all ages to develop their game, is set to open January 4.
Hampton Inn - Wilder
Kroger Marketplace
Now open. Located between Memorial Boulevard and Grand Avenue, off I-471.
Located at 500 Monmouth Street in Newport, now offers a lunch buffet of a salad,
soup and potato bar.
Star Lanes on the Levee
COMING SPRING 2010
New 12-lane boutique bowling center with restaurant (complete with patios,
bar, billiards and private function rooms with 4 lanes) in a 24,140-square
foot facility.
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On
The Move
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Radisson Hotel - Cinti. Riverfront
Named Megan Forwood as a new sales manager.
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Featured
Partner
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"Out of This World" Laser Tag Arena! Lazer Kraze
features a one-of-a-kind location in Erlanger, KY easily accessible
Visit our Partner Here
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Quick
Contacts
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Carla Quercioli
859.655.4161
Diane Ruether
859.655.4178
Sheri D. Rydyznski
Group Reservation Coordinator /
groupresv@nkycvb.com
859.655.4150
Renee Wuerdeman
Director, Bureau Services
rwuerdeman@nkycvb.com
859.655.4166
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Spread
the Word
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Do you have news?
Send us your information for publication in an upcoming issue of "At Your Service."
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"At
Your Service"
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"At Your Service" is a bi-monthly, e-publication produced by the Convention
Services Department of the NKY Convention and Visitors Bureau; chock full of important
news for our partners, vendors, suppliers and visitors.
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Keeping
It Real
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You are receiving this e-mail because you expressed interest in receiving information
from the Northern Kentucky Convention and Visitors Bureau. If you are no longer
interested in this publication, simply click on SafeUnsubscribe (below)
for instant removal.
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New Year Happenings
Welcome in the New Year with these local festivities! Check out these events in
Northern Kentucky. Want more information? Click on the individual links.
Daily - Penguin Parade at the Newport Aquarium
Oct 17 to Jan 9 - "The Gourmet Strip" at Behringer-Crawford Museum
Dec 31 - Dining and live music on the rooftop at Chez Nora
Dec 31 - Verdin World Peace Bell 10th Anniversary Ringing
Jan 1 - New Year's Day Brunch and music on the rooftop at Chez Nora
Feb 18 to 28 - "Colored Museum" at NKU
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Convention
Center Expansion
Because of the down economy, tourism leaders
in Northern Kentucky say now is the perfect time to expand the Northern Kentucky
Convention Center in Covington, KY, near Cincinnati.
According to The Kentucky
Enquirer, officials plan to ask Kentucky's state legislature to
include the expansion - one proposal currently under consideration calling for a
second ballroom and 22 new meeting rooms in the 111,000-sq.-ft. facility, for an
estimated cost of $51 million - in a two-year budget it will draft during its next
session, beginning in January.
"Ideally, it would be great to build it over the next
two years, while the economy's bouncing back," Northern Kentucky Convention
and Visitors Bureau president Tom Caradonio said. "This is the best time
to expand, because as the economy comes back up, we can recapture that business."
The state of Kentucky built the convention center in 1998
at a cost of $31.5 million. Since then, official estimate, it has had a $914 million
economic impact on the region.
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Service.
Dedication. Guaranteed.
The Northern Kentucky Convention and Visitors Bureau
Our Guarantee is a commitment to service by the Northern Kentucky Convention &
Visitors Bureau, the Northern Kentucky convention Center staff and vendors and the
Northern Kentucky hotels. All are dedicated to making sure your meeting is
the best.
If you are not completely satisfied, we'll give you a day's rental FREE in the Northern
Kentucky Convention Center.
How It Works...
Unconditional.
Any service guarantee loses power in direct proportions to the number of conditions.
If you qualify*, there are no conditions for the Northern Kentucky Meeting
Guarantee.
Easy to Understand.
If you are not completely satisfied with your meeting in Northern Kentucky, we will
give you a day's rental at the Center for FREE.
Meaningful.
One day of your Center rental is a significant amount of money.
Easy and Painless to Invoke.
You don't have to jump through any hoops - we do. Just tell us you were not
satisfied.
Communication.
A pre-convention and post-convention meeting between meeting planner, Center,
hotels and vendor staff will be arranged and attended by the Bureau. There is no
better way to make sure you start out right and leave with a good feeling.
Easy to Collect.
A check will be written to your organization and sent within 48 hours of the close
of your meeting.
*Qualifications: Convention and meeting using the Northern Kentucky Convention
Center, consumer shows, tradeshows or special events using less than 250 rooms for
3 nights do not qualify for the guarantee. The Northern Kentucky Convention
and Visitors Bureau reserve the right to revise this guarantee.
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10 Easy
Ways to Retain Customers
By Margaret Plowdrey (Part 2
of 2)
In uncertain economic times like these, a business can flourish or die quickly by
the way they treat their customers. As numerous studies show, it can cost up to
10 times more to land a new customer than to keep an existing one. Very few dissatisfied
customers complain, the rest just move on to your competitor.
Following are 5 ways to help you retain your customers:
6. Create a newsletter that allows you to stay in touch with your customers. Include
new industry products, services and ideas. This is another way to keep your business
name in front of them and contact info readily accessible.
7. Ask for referrals and give referrals. When touching base with your clients, ask
them if they know of any other businesses that made need your service or product.
Establish a referral incentive program to thank them for any referrals that turn
into new customers for you. Also make sure to refer their businesses - as they say,
"what goes around, comes around".
8. Deliver the unexpected. When you offer more than you promise, then you create
stronger loyalty with your customer base. Always under promise and over deliver.
It's a nice touch to include a small gift with your customers order.
9. Keep an open door policy for both your staff and your customers. In this day
and age of 24/7 accessibility, it is crucial to show that you are available at all
times for your staff and client needs.
10. Look at your customers as the key to your businesses success. Treat each customer
as if they are a long-term customer. For those that are, go the extra mile for them
as it will pay off numerous times over.
 Margaret Plowdrey, President of Impact Marketing and Communications,
based in NKY, offers dynamic sessions on customer service, sales motivation, job
hunting and corporate etiquette. 859-384-4010 or plowdrey@fuse.net.
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